How Can We Help?
Upgrade Path Summary – Version 5
Application Upgrade Paths
| Current Application Version | Upgrade Option | Future Updates | Action |
| v4 (Legacy) | Upgrade to v5.0.0C | ❌ No future development beyond this version | Recommended to plan migration to v5.0.0R |
| v5.0.0C | No upgrade within same OS environment | ❌ Only critical fixes on best-effort basis | Future migration to v5.0.0R advised |
| New Installations | Deploy v5.0.0R | ✅ Full support and ongoing development | Use latest ISO/OVA provided |
Hardware Platform Support
| Hardware Type | Support Status | Notes |
| New HPE Servers | ✅ Fully supported | Recommended hardware for all new deployments |
| Other Hardware | ⚠️ Case-by-case basis | Pre-approval required before deployment |
| E4 Appliances | ❌ End of Life (EOL) | Only best-effort support; migration strongly recommended or switch to Virtual licensing |
Customer FAQ
1. What happens if I stay on v4?
- You can continue running v4, but only best-effort support will be available.
- We recommend upgrading to v5.0.0C as soon as possible to avoid security and support risks.
2. Can I upgrade from v4 directly to v5.0.0R?
- No. v4 systems can only upgrade to v5.0.0C.
- v5.0.0R requires a fresh deployment with new installation media.
3. Will v5.0.0C receive future updates?
- No. v5.0.0C is a final release for customers upgrading from v4.
- Only critical fixes (if any) will be provided on a best-effort basis.
4. What should I do if I’m on v5.0.0C?
- Plan a future migration to v5.0.0R to ensure you benefit from ongoing enhancements and long-term support.
5. What hardware is supported for the new deployments?
- HPE servers are the officially supported platforms for new deployments.
- If you wish to use other hardware, you must consult with our support team first to confirm compatibility.
6. What is the status of E4 hardware appliances?
- E4 appliances are End of Life (EOL).
Only best-effort support will be provided for E4 units. - Customers should plan a migration to supported hardware as soon as practical or switch to Virtual licencing
7. How do I get started with planning my migration?
- Please contact our support team at support@edgenexus.io or reach out to your account manager.
- We can assist with migration advice, hardware validation, and deployment options.